1. Overview

NWA Home Pros ("we", "our", or "us") operates a lead generation and connection platform that matches homeowners with licensed contractors in Northwest Arkansas. By using our website or submitting a service request, you agree to these Terms of Service.

2. Our Service

NWA Home Pros provides a connection service only. We:

Collect service requests from homeowners
Match requests with contractors in our network
Facilitate initial contact between homeowners and contractors
Charge contractors a fee for receiving qualified leads

3. Important Disclaimers

We do not provide home services directly. All work is performed by independent contractors who are not employees, agents, or representatives of NWA Home Pros.

We do not guarantee or endorse contractors. While contractors in our network report that they are licensed and insured, we do not independently verify credentials or guarantee the quality of their work.

You are responsible for due diligence. Before hiring any contractor, you should:

Verify their Arkansas contractor license through the Arkansas Contractors Licensing Board
Confirm they carry adequate liability insurance
Check references and reviews
Obtain multiple quotes when appropriate
Review and understand any contracts before signing
Ensure proper permits are obtained for work requiring them

4. User Responsibilities

When submitting a request, you agree to:

Provide accurate and complete information
Respond to contractor inquiries in a timely manner
Conduct your own verification of contractor credentials
Enter into direct agreements with contractors for services
Handle all payments directly with the contractor

5. Limitation of Liability

NWA Home Pros is not liable for any damages, losses, or disputes arising from services provided by contractors. This includes, but is not limited to, property damage, personal injury, poor workmanship, project delays, or contractor disputes. Your sole relationship for services rendered is with the contractor you hire.

6. Privacy

When you submit a request, your contact information is shared with matched contractors so they can respond to your inquiry. We do not sell your information to third parties outside our contractor network.

7. Fee Structure

Our service is free for homeowners. Contractors pay us a fee for receiving qualified leads. This fee structure does not affect the prices contractors charge for their services.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Continued use of our platform after changes constitutes acceptance of the updated terms.

9. Contact

For questions about these Terms of Service, please contact us through our About page.

By using NWA Home Pros, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.